Spring 2020 Cancellation & Refund Information

Spring 2020 Cancellation & Refund Information

While the Frauenthal Center is home to many events throughout the year, most events here are produced by local or touring arts organizations. As a result, each individual show has its own cancellation and refund policy. Please review the general information below as well as the individual show’s policies outlined on this page. We will continue to update this page with information as it is provided to us.

General Refund Information

Online and Credit Card Purchases: Tickets purchased online or by credit card will be refunded back to your card from Etix. For assistance with your refund, you can contact Etix at 1-800-514-3849.

Cash and Check Purchases: Tickets purchased with cash or a check through the Frauenthal Center Box Office will be refunded when we return to the office (return date TBD).

Thank you for your patience and understanding as we all work through this together!

Individual Show Cancellation Information

Seussical
Performance Dates: March 12, 13 & 14, 2020
March 12th performance performed as scheduled. Refunds for the March 13 & 14 performances will be given per our policy above. In addition, if you purchased tickets through Artios Academy, they will be refunded per our Box Office cash and check policy upon our return to the office.

Free Family Movie Day
Performance Date: March 15, 2020
Cancelled.

West Michigan Student Showcase
Performance Dates: March 18 & 19, 2020.
Cancelled. Refund policy as stated above. Producer statement:
“Due to uncertainty of our plans, we feel it best to refund ticketholders for the time being.”

Big Bad Voodoo Daddy
Performance Date: March 26, 2020
Reschedule date pending. If ticketholders gave us their email address, they will receive an email with reschedule date information.

Elijah (West MI Homeschool Theatre)
Performance Dates: March 26, 27 & 28, 2020
Cancelled. The West MI Homeschool Theatre is issuing refunds for any tickets purchased for the March dates.  Producer statement: “…We will be refunding all ticket purchases for the March production. Tickets purchased through West Michigan Homeschool Theatre will be refunded directly from the school. Tickets purchased online or by credit card will be refunded back to your card from Etix. Tickets purchased with cash or a check through the Frauenthal Center Box Office will be refunded when it reopens…”

Alley Door Club – Steeple Hill
Performance Date: March 27, 2020
Cancelled. Refund policy as stated above.

WMCW Salute to Veterans
Performance Date: March 28, 2020
Cancelled. If patrons who paid by credit card would like a refund, please contact Etix at 1-800-514-3849. Patrons who paid by cash or check may contact us for a refund after we return to the office.

Macbeth: School Performance
Performance Dates: March 31, April 1 & 2, 2020
Cancelled. Refund policy as stated above.

Macbeth: Public Performance
Performance Date: April 3, 2020
Cancelled.

Free Family Movie Day
Performance Date: April 5, 2020
Cancelled.

Link Up
Performance Date: April 15, 2020
All live performances have been cancelled through August 2020. For refund information, read their full statement here.

MCC Ensembles
Performance Date: April 19, 2020
Cancelled.

MCC Honors Orchestra
Performance Date: April 19, 2020
Cancelled.

North Muskegon Pops
Performance Dates: April 23 & 24, 2020
Cancelled. Refund policy as stated above.

Muskegon Civic Theatre – Mamma Mia
Performance Dates: April 30 – May 3, 2020
Cancelled. Producer statement:
“If you would like the cost of your tickets to be a donation to Muskegon Civic Theatre, a 501 (c)(3) organization, you do not need to do anything at this time. If you donate the cost of your tickets, we will be offering a voucher for a performance, next season. If patrons who paid by credit card would like a refund, please contact Etix at 1-800-514-3849 (support@etix.com) or Star Tickets (customerservice@startickets.com). CUT OFF FOR REFUNDS IS MAY 3rd. After this date, your purchase will be considered a donation. If you purchased your tickets via cash/check, refunds can be requested at the Frauenthal Center Box Office by emailing info@frauenthal.org. Season Ticket Holders, please contact Muskegon Civic Theatre directly. We have a record of all orders and will be sending out these vouchers and cash or check refunds after we have been cleared to return to work. If you have pressing questions or need to speak with someone, you may contact us, after May 1st, at info@muskegoncivictheatre.org or 231-722-3852.”

Alley Door Club – Yard Sale Underwear
Performance Date: May 9, 2020
Cancelled. Refund policy as stated above.

Alley Door Club – Brena
Performance Date: May 22, 2020
Cancelled. Refund policy as stated above.

Free Family Movie Day
Performance Date: May 24, 2020
Cancelled.

Mona Shores Memorial Day Salute
Performance Date: May 25, 2020
Cancelled. Refund policy as stated above.

Alley Door Club – Big Daddy Fox and Friends
Performance Date: June 5, 2020
Cancelled. Refund policy as stated above.

Miss Michigan Competition 2020 & Teen Scholarship Pageant
Performance Dates: August 18 – August 20, 2020
Cancelled. If tickets were purchased through Etix or the Frauenthal Box Office, the refund policy is as stated above. If tickets were purchased through the Miss Michigan office, please contact them directly for refund information.

Free Family Movie Day
Performance Date: June 28, 2020
Cancelled.

West Michigan Symphony
Performance Date: June 12, 2020
All live performances have been cancelled through August 2020. For refund information, read their full statement here.

West Michigan Symphony
Performance Date: July 1, 2020
All live performances have been cancelled through August 2020. For refund information, read their full statement here.

West Michigan Symphony
Performance Date: July 10, 2020
All live performances have been cancelled through August 2020. For refund information, read their full statement here.

Free Family Movie Day
Performance Date: July 26, 2020
Cancelled.

West Michigan Symphony
Performance Date: August 15, 2020
All live performances have been cancelled through August 2020. For refund information, read their full statement here.

Free Family Movie Day
Performance Date: August 23, 2020
Cancelled.